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01043nam a22002657a 4500 |
| 001 |
438424 |
| 008 |
890831t19901990xxe ||| |||| 00| 0 eng d |
| 009 |
PPN021266816 |
| 020 |
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|a 0029357012 (rel.) :
|c 24.95 USD
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| 024 |
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|a 9780029357019
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| 041 |
0 |
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|a eng
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| 082 |
|
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|a 658.8/12
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| 084 |
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|a HF 5415.5 Z48d 1990
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| 100 |
1 |
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|a Zeithaml, Valarie A.
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| 245 |
1 |
0 |
|a Delivering quality service :
|b balancing customer perceptions and expectations
|c Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
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| 260 |
|
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|a New York :
|b Free Press ;
|a London :
|b Collier Macmillan.
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| 260 |
|
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|c C 1990.
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| 300 |
|
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|a 1 vol. (XII-226 p.) :
|b ill. ;
|c 25 cm.
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| 504 |
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|a Notes bibliogr. p. 207-218. Index
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| 650 |
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|a Service à la clientèle
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| 650 |
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|a Consommateurs
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| 650 |
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|a Services
|x Qualité
|x Contrôle
|x Modèles mathématiques
|
| 700 |
1 |
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|a Parasuraman, A.
|4 aut
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| 700 |
1 |
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|a Berry, Leonard L.
|4 aut
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| 997 |
|
|
|0 438424
|1 Livre papier
|a Ressource papier
|c 0/Orléans/
|c 1/Orléans/BU Droit, Economie, Gestion/
|z Orléans, BU Droit, Economie, Gestion, PS15675
|
