The Use of If/ Then Constructions in the Achievement of Information Provision and Client Empowerment
This paper outlines an interactional device utilised by call takers to achieve the organisational goals of information provision and client empowerment on a mental health information line. Following problem presentations or requests for advice by callers, call takers were found at times to utilise a...
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| Veröffentlicht in: | URI:https://journals.openedition.org/sds, |
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| 1. Verfasser: | |
| Format: | Article ou chapitre numérique |
| Sprache: | Anglais |
| Veröffentlicht: |
Sciences de la société
2014
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| Online Zugang: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |