Frontline Employees’ Job Satisfaction in Microfinance Institutions: Scale Development and Validation
Studies that measure frontline employee job satisfaction in microfinance institutions (MFIs) are still scarce. The present study fills this gap and develops a measurement scale for MFIs’ frontline employees. Data were collected from 226 and 419 frontline employees from 50 and 53 MFIs in the Democrat...
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| Xuất bản năm: | URI:https://journals.openedition.org/fcs, |
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| Những tác giả chính: | , , , |
| Định dạng: | Article ou chapitre numérique |
| Ngôn ngữ: | Anglais |
| Được phát hành: |
Finance Contrôle Stratégie
2023
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| Những chủ đề: | |
| Truy cập trực tuyến: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |
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openedition-oai:revues.org:fcs_10984 |
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openedition |
| spelling |
openedition-oai:revues.org:fcs_10984 https://doi.org/10.4000/fcs.10984 urn:doi:10.4000/fcs.10984 en https://journals.openedition.org/fcs/10984 2023-07-03T02:00:00Z info:eu-repo/semantics/openAccess article info:eu-repo/semantics/article urn:handle:20.500.13089/gaur All rights reserved Frontline Employees’ Job Satisfaction in Microfinance Institutions: Scale Development and Validation Finance Contrôle Stratégie Association FCS info:eu-repo/semantics/reference/issn/2261-5512 info:eu-repo/semantics/reference/issn/1287-1141 URI:https://journals.openedition.org/fcs Kanyurhi, Eddy Balemba Akonkwa, Deogratias Bugandwa Mungu Cubaka, Patrick Murhula Mbonekube, Willem Bitakuya Satisfaction au travail Employés de contact Développement d’une échelle de mesure Institutions de Microfinance Kivu République Démocratique du Congo Job Satisfaction Measurement Scale Frontline Employee Microfinance Institutions Kivu Studies that measure frontline employee job satisfaction in microfinance institutions (MFIs) are still scarce. The present study fills this gap and develops a measurement scale for MFIs’ frontline employees. Data were collected from 226 and 419 frontline employees from 50 and 53 MFIs in the Democratic Republic of the Congo. These data were processed through exploratory and confirmatory factor analysis and structural equation modelling. The results confirm that employee job satisfaction is a multidimensional construct with 10 factors. The scale was found to be reliable and valid, suggesting that the measure of job satisfaction has to be context and sector specific. Les études qui développent une échelle pour mesurer la satisfaction des employés dans les institutions de Microfinance (IMFs) sont rares. La présente étude comble ce vide. Les données sont collectées auprès de deux échantillons (226 et 419 employés) issus de 50 et 53 IMFs en République Démocratique du Congo. Les données sont traitées grâce aux analyses factorielles (exploratoire et confirmatoire) et aux équations structurelles. Les résultats indiquent que la satisfaction des employés est un construit multidimensionnel composé de dix facteurs. Les résultats confirment que l’échelle développée est valide, fiable et spécifique au contexte et au secteur d’activité sous analyse. |
| collection |
OpenEdition Journal |
| language |
Anglais |
| format |
Article ou chapitre numérique |
| building |
0/Bibliothèque numérique/ 1/Bibliothèque numérique/OpenEdition Journals/ |
| topic |
Satisfaction au travail Employés de contact Développement d’une échelle de mesure Institutions de Microfinance Kivu République Démocratique du Congo Job Satisfaction Measurement Scale Frontline Employee Microfinance Institutions Kivu |
| spellingShingle |
Satisfaction au travail Employés de contact Développement d’une échelle de mesure Institutions de Microfinance Kivu République Démocratique du Congo Job Satisfaction Measurement Scale Frontline Employee Microfinance Institutions Kivu Kanyurhi, Eddy Balemba Akonkwa, Deogratias Bugandwa Mungu Cubaka, Patrick Murhula Mbonekube, Willem Bitakuya Frontline Employees’ Job Satisfaction in Microfinance Institutions: Scale Development and Validation |
| description |
Studies that measure frontline employee job satisfaction in microfinance institutions (MFIs) are still scarce. The present study fills this gap and develops a measurement scale for MFIs’ frontline employees. Data were collected from 226 and 419 frontline employees from 50 and 53 MFIs in the Democratic Republic of the Congo. These data were processed through exploratory and confirmatory factor analysis and structural equation modelling. The results confirm that employee job satisfaction is a multidimensional construct with 10 factors. The scale was found to be reliable and valid, suggesting that the measure of job satisfaction has to be context and sector specific. |
| author |
Kanyurhi, Eddy Balemba Akonkwa, Deogratias Bugandwa Mungu Cubaka, Patrick Murhula Mbonekube, Willem Bitakuya |
| author_facet |
Kanyurhi, Eddy Balemba Akonkwa, Deogratias Bugandwa Mungu Cubaka, Patrick Murhula Mbonekube, Willem Bitakuya |
| author_sort |
Kanyurhi, Eddy Balemba |
| title |
Frontline Employees’ Job Satisfaction in Microfinance Institutions: Scale Development and Validation |
| title_short |
Frontline Employees’ Job Satisfaction in Microfinance Institutions: Scale Development and Validation |
| title_full |
Frontline Employees’ Job Satisfaction in Microfinance Institutions: Scale Development and Validation |
| title_fullStr |
Frontline Employees’ Job Satisfaction in Microfinance Institutions: Scale Development and Validation |
| title_full_unstemmed |
Frontline Employees’ Job Satisfaction in Microfinance Institutions: Scale Development and Validation |
| title_sort |
frontline employees’ job satisfaction in microfinance institutions: scale development and validation |
| publisher |
Finance Contrôle Stratégie |
| publishDate |
2023 |
| container_title |
URI:https://journals.openedition.org/fcs |
| url |
https://ezproxy.univ-orleans.fr/login?url=https://doi.org/10.4000/fcs.10984 https://ezproxy.univ-orleans.fr/login?url=https://journals.openedition.org/fcs/10984 |
| _version_ |
1877292746328244224 |