Les qualités promises des opérations algorithmiques en GRH : Morphologie de la convention de qualification de l’appariement candidat - poste
Some recruiters delegate pre-selection to algorithms that quantify the candidate-position match. Although publishers promise neutrality as a key quality, the objectivity of quantification is nevertheless a matter of debate. Contrary to the idea that the quality of a service results from customer exp...
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| Формат: | Article ou chapitre numérique |
| Язык: | Français |
| Опубликовано: |
2025
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| Предметы: | |
| Online-ссылка: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |
| Итог: | Some recruiters delegate pre-selection to algorithms that quantify the candidate-position match. Although publishers promise neutrality as a key quality, the objectivity of quantification is nevertheless a matter of debate. Contrary to the idea that the quality of a service results from customer expectations, conventionalism seeks to understand the socio-economic meaning of quality. To analyze the quality construction of the algorithmic HR matching operation, we describe the morphology of the convention governing qualification within a small group of adopters. Over the course of a year, we collected various types of data from a recruitment software publisher, which we used in a qualitative analysis based on the morphological components of Gomez’s (1994) qualification conventions. Although rooted in the publishers’ technical and commercial concerns (productivity, objectivity), the qualities of the algorithmic HR matching operation are nonetheless evolving under the effect of customers’ qualitative judgment, paving the way for better consideration of recruiters’ expectations (adaptability, maturity, relevance and transparency). With its conventionalist prism, our work stands out from the many works in which quantification in HRM is viewed solely from a technical angle. |
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