Évolutions de la relation avec les usagers
Changes in how we relate to end-usersIt’s been ages since the relationship between reference librarians and end-users stayed within the boundaries of providing the community with access to its cultural heritage. Numerous factors have transformed a relationship which is now about accompanying new use...
Gespeichert in:
| Hauptverfasser: | , , , , , , |
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| Format: | Article ou chapitre numérique |
| Sprache: | Français |
| Veröffentlicht: |
2009
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| Online Zugang: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |
| Zusammenfassung: | Changes in how we relate to end-usersIt’s been ages since the relationship between reference librarians and end-users stayed within the boundaries of providing the community with access to its cultural heritage. Numerous factors have transformed a relationship which is now about accompanying new users as they adopt information access tools and methods. Review of major stages in this evolution. |
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