Right to Reply: Using Patient Complaints and Testimonials to Improve Performance in the NHS
Within the British National Health Service (NHS), a number of different methods are currently in place which actively encourage patients to judge the provision of health by sharing their experiences of care and treatment, completing surveys, etc. Testimonials are also a way of evaluating the provisi...
Enregistré dans:
| Dans: | URI:https://journals.openedition.org/rfcb, |
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| Auteur principal: | |
| Format: | Article ou chapitre numérique |
| Langue: | Anglais |
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Revue française de civilisation britannique
2019
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| Accès en ligne: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |