Public disconnection and private expansion: Digital privatization of village-level administration in India

Public disconnection and private expansion: Digital privatization of village-level administration in India

Indian Administration has long been portrayed as ineffective, corrupt, and uncaring. An image that the government has been trying to fix for the past 15 years in part through the National e-governance plan and “Digital India” programme that are contributing to the massive digitalisation of India’s a...

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Yayımlandı:URI:https://journals.openedition.org/reset,
Asıl Yazarlar: Dahdah, Marine Al, Alam, Javed
Materyal Türü: Article ou chapitre numérique
Dil:eng
Baskı/Yayın Bilgisi: RESET 2025
Konular:
CSC
Inde
Administration numérique
Aadhaar
India
Digital Administration
Online Erişim:Accès Université d'Orléans et IFPM
Accès Université d'Orléans et IFPM
id openedition-oai:revues.org:reset_5562
record_format openedition
spelling openedition-oai:revues.org:reset_5562 https://doi.org/10.4000/136af urn:doi:10.4000/136af eng https://journals.openedition.org/reset/5562 2025-01-27T01:00:00Z info:eu-repo/semantics/openAccess article info:eu-repo/semantics/article urn:handle:20.500.13089/136af https://creativecommons.org/licenses/by-nc-sa/4.0/ Public disconnection and private expansion: Digital privatization of village-level administration in India RESET Association Recherches en sciences sociales sur Internet info:eu-repo/semantics/reference/issn/2264-6221 URI:https://journals.openedition.org/reset Dahdah, Marine Al Alam, Javed CSC Inde Administration numérique Aadhaar CSC India Digital Administration Aadhaar Indian Administration has long been portrayed as ineffective, corrupt, and uncaring. An image that the government has been trying to fix for the past 15 years in part through the National e-governance plan and “Digital India” programme that are contributing to the massive digitalisation of India’s administration in the name of development. Cornerstone of this digital transformation, Common Service Centres (CSCs) seek to ensure the last mile of the Government-citizen relationship in every village of India. Using state-funded digital infrastructure - such as Aadhaar, UPI, eDistrict and eSevai platforms – these Internet centres are intended to serve as vital links between citizens and government services, providing access to public services. However, this digital layer has made the State services increasingly expensive for millions of people, preventing them from accessing essential services such as healthcare, education and food. Unique point-of-sales for digitised State services as well as bottom-of-the-pyramid private services, CSCs became unavoidable fee-based intermediaries of administrative work. L'administration indienne a longtemps été dépeinte comme inefficace, corrompue et sans compassion. Une image que le gouvernement tente de corriger depuis 15 ans, en partie grâce au plan national de la gouvernance électronique et au programme « Digital India », qui contribuent à la digitalisation massive de l'administration indienne au nom du développement. Pierre angulaire de cette transformation numérique, les centres de services communs (CSC) visent à assurer le dernier kilomètre de la relation gouvernement-citoyen dans chaque village d'Inde. Utilisant les infrastructures numériques financées par l'État - telles que les plateformes Aadhaar, UPI, eDistrict et eSevai - ces centres Internet sont censés servir de liens essentiels entre les citoyens et l'administration, en permettant l'accès aux services publics. Cependant, cette strate technologique a rendu les services de l'État de plus en plus coûteux pour des millions de personnes, les empêchant d'accéder à des services essentiels tels que les soins de santé, l'éducation et l'alimentation. Points de vente uniques pour les services publics numérisés et des services privés dédiés au bas de la pyramide, les CSC sont devenus des intermédiaires incontournables et onéreux du travail administratif.
collection OpenEdition Journal
language eng
format Article ou chapitre numérique
building 0/Bibliothèque numérique/
1/Bibliothèque numérique/OpenEdition Journals/
topic CSC
Inde
Administration numérique
Aadhaar
CSC
India
Digital Administration
Aadhaar
spellingShingle CSC
Inde
Administration numérique
Aadhaar
CSC
India
Digital Administration
Aadhaar
Dahdah, Marine Al
Alam, Javed
Public disconnection and private expansion: Digital privatization of village-level administration in India
description Indian Administration has long been portrayed as ineffective, corrupt, and uncaring. An image that the government has been trying to fix for the past 15 years in part through the National e-governance plan and “Digital India” programme that are contributing to the massive digitalisation of India’s administration in the name of development. Cornerstone of this digital transformation, Common Service Centres (CSCs) seek to ensure the last mile of the Government-citizen relationship in every village of India. Using state-funded digital infrastructure - such as Aadhaar, UPI, eDistrict and eSevai platforms – these Internet centres are intended to serve as vital links between citizens and government services, providing access to public services. However, this digital layer has made the State services increasingly expensive for millions of people, preventing them from accessing essential services such as healthcare, education and food. Unique point-of-sales for digitised State services as well as bottom-of-the-pyramid private services, CSCs became unavoidable fee-based intermediaries of administrative work.
author Dahdah, Marine Al
Alam, Javed
author_facet Dahdah, Marine Al
Alam, Javed
author_sort Dahdah, Marine Al
title Public disconnection and private expansion: Digital privatization of village-level administration in India
title_short Public disconnection and private expansion: Digital privatization of village-level administration in India
title_full Public disconnection and private expansion: Digital privatization of village-level administration in India
title_fullStr Public disconnection and private expansion: Digital privatization of village-level administration in India
title_full_unstemmed Public disconnection and private expansion: Digital privatization of village-level administration in India
title_sort public disconnection and private expansion: digital privatization of village-level administration in india
publisher RESET
publishDate 2025
container_title URI:https://journals.openedition.org/reset
url https://ezproxy.univ-orleans.fr/login?url=https://doi.org/10.4000/136af
https://ezproxy.univ-orleans.fr/login?url=https://journals.openedition.org/reset/5562
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