Public disconnection and private expansion: Digital privatization of village-level administration in India
Indian Administration has long been portrayed as ineffective, corrupt, and uncaring. An image that the government has been trying to fix for the past 15 years in part through the National e-governance plan and “Digital India” programme that are contributing to the massive digitalisation of India’s a...
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| Vydáno v: | URI:https://journals.openedition.org/reset, |
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| Hlavní autoři: | , |
| Médium: | Article ou chapitre numérique |
| Jazyk: | eng |
| Vydáno: |
RESET
2025
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| Témata: | |
| On-line přístup: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |
| Shrnutí: | Indian Administration has long been portrayed as ineffective, corrupt, and uncaring. An image that the government has been trying to fix for the past 15 years in part through the National e-governance plan and “Digital India” programme that are contributing to the massive digitalisation of India’s administration in the name of development. Cornerstone of this digital transformation, Common Service Centres (CSCs) seek to ensure the last mile of the Government-citizen relationship in every village of India. Using state-funded digital infrastructure - such as Aadhaar, UPI, eDistrict and eSevai platforms – these Internet centres are intended to serve as vital links between citizens and government services, providing access to public services. However, this digital layer has made the State services increasingly expensive for millions of people, preventing them from accessing essential services such as healthcare, education and food. Unique point-of-sales for digitised State services as well as bottom-of-the-pyramid private services, CSCs became unavoidable fee-based intermediaries of administrative work. |
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