Citizens, Charters and Concordats : how the Major Government confronted the challenge of engagement with civil society in public sector reform
John Major arrived in power with the aspiration to put a “human face” on the policies of his predecessor, Margaret Thatcher. The main device which he and his advisors produced to achieve this outcome was the “Citizen’s Charter”, designed as means to secure improvements in public service delivery by...
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| Publicado en: | URI:https://journals.openedition.org/osb, |
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| Autor Principal: | |
| Formato: | Article ou chapitre numérique |
| Idioma: | Anglais |
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Observatoire de la société britannique
2011
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| Acceso en liña: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |