Toward a linguistically grounded dialog model for chatbot design
The increasing interest in various types of conversational interfaces has been supported by a progressive standardization of the technological frameworks used to build them. However, the landscape of available methodological frameworks for designing conversations is much more fragmented. We propose...
محفوظ في:
| الحاوية / القاعدة: | URI:https://journals.openedition.org/ijcol, |
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| المؤلفون الرئيسيون: | , |
| التنسيق: | Article ou chapitre numérique |
| اللغة: | Anglais |
| منشور في: |
IJCoL
2021
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| الوصول للمادة أونلاين: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |
| الملخص: | The increasing interest in various types of conversational interfaces has been supported by a progressive standardization of the technological frameworks used to build them. However, the landscape of available methodological frameworks for designing conversations is much more fragmented. We propose a highly generalizable methodology for designing conversational flows rooted in a functionalist-pragmatics perspective, with an explicit adherence to a conversationalist approach. In parallel, we elaborate a practical-procedural workflow for undertaking chatbots projects in which we situate the theoretical starting point. At last, we elaborate a general case-study on which we transpose the identified approach in Italian language and using one of the most authoritative NLU platforms. |
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