The practice of the ergonomist consultant: a reflexive tools-based approach
This article proposes to analyze the work of the ergonomist consultant in intervention on the basis of a service relationship model. The authors show that the activity of advising is based entirely on a service provision basis. From this point of view, it proves that the service relationship applied...
Enregistré dans:
| Dans: | URI:https://journals.openedition.org/activites, |
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| Auteurs principaux: | , |
| Format: | Article ou chapitre numérique |
| Langue: | Anglais |
| Publié: |
Activités
2016
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| Sujets: | |
| Accès en ligne: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |
| Résumé: | This article proposes to analyze the work of the ergonomist consultant in intervention on the basis of a service relationship model. The authors show that the activity of advising is based entirely on a service provision basis. From this point of view, it proves that the service relationship applied to the ergonomic intervention raises the issue of the objects used in the intervention. However, the theoretical outline of the service relationship must be adapted to study the ergonomic intervention. Thus we start from a reflexive point of view on the intervention to test the heuristic dimension of the model and to raise new issues. |
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