How do different approaches to collective activity in service relations call into question the plurality of ergonomic activity models?
The aim of this paper is to show that the various characteristics of service relationships in public utilities and demands about them require careful thought concerning what we call “activity”. Following task analysis (nurses, office clerks, policemen, funeral directors, crèche, nurses, educators…)...
Enregistré dans:
| Dans: | URI:https://journals.openedition.org/activites, |
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| Auteurs principaux: | , |
| Format: | Article ou chapitre numérique |
| Langue: | Anglais |
| Publié: |
Activités
2016
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| Sujets: | |
| Accès en ligne: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |