NTIC et relation administrative : de la relation de guichet à la relation de réseau
ITC and Administrative Relations : from Reception Desk to Internet The extension of ITCs through administration has brought about new forms of relationships between agents and the public. On the basis of a survey dealing with the introduction of cyber-procedures at the Caisse d’allocations famili...
Guardado en:
| Autores principales: | , |
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| Formato: | Article ou chapitre numérique |
| Lenguaje: | Français |
| Publicado: |
2004
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| Acceso en línea: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |
| Sumario: | ITC and Administrative Relations : from Reception Desk to Internet
The extension of ITCs through administration has brought about new forms of
relationships between agents and the public. On the basis of a survey dealing with the
introduction of cyber-procedures at the Caisse d’allocations familiales (General Child
Benefit Fund), the authors attempt to define in exactly what ways new technologies
radically change not only the image, but also the attitude and ways of working of the
various actors. In addition to higher efficiency of service, their use seems to have brought
about an unexpected « re-humanisation » of administrative relations. |
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