L’intelligence artificielle dans le secteur public : revue de la littérature et programme de recherche
AI, a major technological revolution, is increasingly integrating into the public sector (predictive policing, fraud detection, chatbots, etc.). We analyze research on the public sector and AI based on a synthesis of three systematic literature reviews (Sousa et al., 2019 ; Zuiderwijk, Chen and Sale...
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| Format: | Article ou chapitre numérique |
| Idioma: | Français |
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2024
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| Accés en línia: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |
| Sumari: | AI, a major technological revolution, is increasingly integrating into the public sector (predictive policing, fraud detection, chatbots, etc.). We analyze research on the public sector and AI based on a synthesis of three systematic literature reviews (Sousa et al., 2019 ; Zuiderwijk, Chen and Salem, 2021 ; Wirtz, Langer and Fenner, 2021) up to November 2020. Then, we conduct a quantitative and qualitative analysis of 22 articles published in the 2021 to 2022 period, categorized into 10 themes. This overview reveals a growth in publications and a structuring of the field, identifying the applications, advantages, and challenges of AI. Initially present in other disciplines, research in public management on AI is still nascent and lacks theoretical foundations and empirical research. We propose a research agenda based on these themes to stimulate exploration of this expanding domain. |
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