La relation clients-professionnels de l'info-doc
The Info-Doc patron-librarian relationshipAn increasing number of easy ways to access information, development of mostly free electronic tools, increasing virtualization of information exchange and the relative decrease in the number of physical places for consultation - faced with these challenges...
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| 主要な著者: | , , |
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| フォーマット: | Article ou chapitre numérique |
| 言語: | Français |
| 出版事項: |
2009
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| オンライン･アクセス: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |
| 要約: | The Info-Doc patron-librarian relationshipAn increasing number of easy ways to access information, development of mostly free electronic tools, increasing virtualization of information exchange and the relative decrease in the number of physical places for consultation - faced with these challenges reference librarians must find a new way similar to a customer relationship when serving their patrons. We look at this evolving role of information work and present several first-hand reports. Mediation remains necessary to help our customers use information tools efficiently, retrieve and validate the information they need. This includes providing open interactive services based on shared knowledge. More than ever the information profession will be engaged in an on-going search to adapt its services to the needs of its "customers". |
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