Emotional engineering : service development

In an age of increasing complexity, diversification and change, customers expect services that cater to their needs and to their tastes. Emotional Engineering describes how their expectations can be satisfied and managed throughout the product life cycle, if producers focus their attention more on e...

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Detalhes bibliográficos
Outros Autores: Fukuda, Shuichi (Diretor de publicação)
Formato: Livre numérique
Idioma:Anglais
Publicado em: London : Springer London : Springer e-books [20..].
Cham : Springer Nature
Acesso em linha:Accès sur la plateforme de l'éditeur
Accès sur la plateforme Istex
Accès Université d'Orléans
Accès INSA CVL
Nota: Archives Springer e-books (Licence nationale)
Archives Springer e-books (Licence nationale)
Autres localisations: Voir dans le Sudoc
Edition sous un autre format:• Emotional Engineering, Texte imprimé, 9781849964227
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505 1 |a 1. Emotion: A Gateway to Wisdom Engineering 2. Shoji: A Communication Terminal for Sending and Receiving Ambient Information 3. A Mixed Reality-based Emotional Interactions and Communications for Manufacturing Skills Training 4. Exploitation of Designers and Customers Skills and Creativity in Product Design and Engineering 5. A Study on the Relationships between Drivers Emotion and HUD Image Designs 6. Emotional Design in the Virtual Environment 7. Emotional Robot Competence and its Use in Robot Behavior Control 8. Shape Design and Modeling with 1/F Fluctuation Characteristics 9. Human-Entrained Embodied Interaction and Communication Technology 10. Personal Cognitive Characteristics in Affordance Perception: Case Study in a Lobby 11. Emotion-Oriented Human Computer Interaction 12. BROAFERENCE-A Prototype of an Emotion based TV Quality Rating System 13. 3D Shape Evaluation Properties in Real Space and Virtual Space 14. Affective Driving 15. Approximate Multi-Objective Optimization of Medical Foot Support 16. Kansei Quality in Product Design 17. Emotion in Engineering Design Teams 18. Measurement of Wakuwaku Feeling of Interactive Systems Using Biological Signals 19. Footwear Fitting Design 20. Psychological Teamology, Emotional Engineering and the Myers-Briggs Type Indicator (MBTI) 21. Designing of Emotional and Creative Motion 
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520 |a In an age of increasing complexity, diversification and change, customers expect services that cater to their needs and to their tastes. Emotional Engineering describes how their expectations can be satisfied and managed throughout the product life cycle, if producers focus their attention more on emotion. Emotion plays a crucial role in value recognition, but it is also important for team work, which extends beyond human-human to human-machine and human-environment to enable people to cope with frequently and extensively changing situations. Emotional Engineering proposes the development of services beyond product realization and the creation of value on a lifetime, not just a one-off, basis. As emotion is very much multidisciplinary, chapters cover a wide range of topics that can be applied to product development, including: emotional design in the virtual environment; shape design and modeling; emotional robot competence; and affective driving. Emotional Engineering is intended to provide readers with a holistic view of its research and applications, enabling them to make strategic decisions on how they can go further beyond product realization. It is recommended for all pioneers in industry, academia and government, who are trying to work with their customers to create value 
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