An intelligent customer complaint management system with application to the transport and logistics industry
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). Following a comprehensive survey of the current literature on CRM, it describes the development of a new intelligent CRM (I-CRM) framework, which integrates in a single approach different...
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| Format: | Livre numérique |
| Sprache: | Anglais |
| Veröffentlicht: |
Cham :
Springer International Publishing : Imprint: Springer
[20..].
Cham : Springer Nature |
| Schriftenreihe: | Springer Theses, Recognizing Outstanding Ph.D. Research
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| Online Zugang: | Accès sur la plateforme de l'éditeur Accès sur la plateforme Istex Accès Université d'Orléans Accès INSA CVL |
| Anmerkung: |
Archives Springer e-books (Licence nationale) Archives Springer e-books (Licence nationale) |
| Autres localisations: | Voir dans le Sudoc |
| Edition sous un autre format: | • An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry, Texte imprimé, 9783319003238 |