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941214t19941994xxg ||| |||| 00| 0 fre d |
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PPN003419711 |
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|a 2729604081 (br.) :
|c 225 FRF
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| 024 |
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|a 9782729604080
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| 041 |
1 |
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|a fre
|h eng
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| 080 |
|
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|a 65
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| 082 |
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|a 650
|
| 100 |
1 |
|
|a Normann, Richard,
|d 1943-
|
| 245 |
1 |
0 |
|a Le management des services :
|b théorie du moment de vérité dans les services
|c Richard Normann ; préface de Michel Crozier ; traduit de l'anglais par Guy Bindel.
|
| 260 |
|
|
|a Paris :
|b InterEditions,
|c DL1994.
|
| 300 |
|
|
|a 1 vol. (X-261 p.) :
|b tabl., schémas ;
|c 22 cm.
|
| 500 |
|
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|a Trad. de : "Service management'
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| 504 |
|
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|a Bibliogr. p. 255-257. Index
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| 650 |
|
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|a Gestion
|
| 650 |
|
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|a Changement organisationnel
|
| 650 |
|
|
|a Services
|x Gestion
|
| 700 |
1 |
|
|a Crozier, Michel,
|d 1922-2013.
|4 aui
|
| 700 |
1 |
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|a Bindel, Guy.
|4 trl
|
| 765 |
0 |
|
|t Service management
|o strategy and leadership in service business
|e 2nd edition
|d cop. 1991
|
| 917 |
|
|
|5 452342102:005946735
|a aaxx
|
| 997 |
|
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|0 122247
|1 Livre papier
|a Ressource papier
|c 0/Orléans/
|c 1/Orléans/BU Droit, Economie, Gestion/
|z Orléans, BU Droit, Economie, Gestion, PS1704
|
| 999 |
|
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|5 452342102:005946735
|c BU
|d ORLE02
|a D 95-89
|
