Email stress: Towards a new understanding of its causes and impacts
Email is a source of ambivalence for its users, who report feeling divided between the opportunities for productivity gains it offers and threats of overload it poses. This conceptual article seeks to shed light on how email use (for both receiving and sending correspondence) generates perception...
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| Médium: | Article ou chapitre numérique |
| Jazyk: | Français |
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2026
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| On-line přístup: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |
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cairn-SIM_252_0053SIMSystèmes d'information & management https://stm.cairn.info/revue-systemes-dinformation-management-2025-2-page-53?lang=en https://doi.org/10.54695/sim.252.0053 Email stress: Towards a new understanding of its causes and impacts Stich, Jean-François2026 courrier électroniqueE-mailhyperconnexionsurchargetechnostresselectronic mailEmailhyperconnectionoverloadtechnostressfre Systèmes d'information & management | Volume 30 | 2 | 2026-02-17 | p. 53-74 | 1260-4984 SIM_25221 Email is a source of ambivalence for its users, who report feeling divided between the opportunities for productivity gains it offers and threats of overload it poses. This conceptual article seeks to shed light on how email use (for both receiving and sending correspondence) generates perceptions of both threat (stress or distress) and challenge (eustress). It summarizes the main ideas of previous research in a transactional model of email stress distinguishing the experiences of senders from those of receivers and, in so doing, opens new avenues for future empirical research and for more stimulating and less negative use of this communication tool. Le courrier électronique est source d’ambivalence pour ses utilisateurs, partagés entre opportunités de productivité et menaces de surcharge. Cet article conceptuel entend éclairer comment l’usage de l’e-mail (réception comme envoi) engendre des perceptions à la fois de menace (stress ou détresse) et d’opportunité (eustress). Il résume les lignes de force de la littérature en un modèle transactionnel du stress de l’e-mail distinguant les expériences des expéditeurs de celles des destinataires et, ce faisant, ouvre de nouvelles pistes pour des recherches empiriques futures et un usage plus stimulant et moins négatif de cet outil de communication. Cairn restricted access |
| language |
Français |
| format |
Article ou chapitre numérique |
| building |
0/Bibliothèque numérique/ 1/Bibliothèque numérique/Cairn/ |
| topic |
courrier électronique hyperconnexion surcharge technostress electronic mail hyperconnection overload technostress |
| spellingShingle |
courrier électronique hyperconnexion surcharge technostress electronic mail hyperconnection overload technostress Stich, Jean-François Email stress: Towards a new understanding of its causes and impacts |
| topic_facet |
courrier électronique hyperconnexion surcharge technostress electronic mail hyperconnection overload technostress |
| description |
Email is a source of ambivalence for its users, who report feeling divided between the opportunities for productivity gains it offers and threats of overload it poses. This conceptual article seeks to shed light on how email use (for both receiving and sending correspondence) generates perceptions of both threat (stress or distress) and challenge (eustress). It summarizes the main ideas of previous research in a transactional model of email stress distinguishing the experiences of senders from those of receivers and, in so doing, opens new avenues for future empirical research and for more stimulating and less negative use of this communication tool.
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| author |
Stich, Jean-François |
| author_facet |
Stich, Jean-François |
| author_sort |
Stich, Jean-François |
| title |
Email stress: Towards a new understanding of its causes and impacts |
| title_short |
Email stress: Towards a new understanding of its causes and impacts |
| title_full |
Email stress: Towards a new understanding of its causes and impacts |
| title_fullStr |
Email stress: Towards a new understanding of its causes and impacts |
| title_full_unstemmed |
Email stress: Towards a new understanding of its causes and impacts |
| title_sort |
email stress: towards a new understanding of its causes and impacts |
| publishDate |
2026 |
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| url |
https://ezproxy.univ-orleans.fr/login?url=https://stm.cairn.info/revue-systemes-dinformation-management-2025-2-page-53?lang=en https://ezproxy.univ-orleans.fr/login?url=https://doi.org/10.54695/sim.252.0053 |
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1877246839498997760 |