El Ghazi, S., & Cherkaoui, M. (2021). Managers’ Emotional intelligence : A pledge of performance or a passing fad ? The case of call centres.
Citace podle Chicago (17th ed.)El Ghazi, Safae, a Mounia Cherkaoui. Managers’ Emotional Intelligence : A Pledge of Performance or a Passing Fad ? The Case of Call Centres. 2021.
Citace podle MLA (8th ed.)El Ghazi, Safae, a Mounia Cherkaoui. Managers’ Emotional Intelligence : A Pledge of Performance or a Passing Fad ? The Case of Call Centres. 2021.
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