Confiance et méfiance envers les experts : une étude exploratoire dans un centre de recherche et développement
This article explores the mechanisms of trust and mistrust in experts. In Research and Development (R&D) centers, experts are the scientific and technical staff who bring a competitive edge to the organization thanks to their specific skills. While trust is an essential condition for the exercis...
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| Udgivet i: | RIMHE : Revue Interdisciplinaire Management, Homme & Entreprise | 5513 | 2 | 2024-09-24 | p. 21-37 | 2259-2490 |
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| Auteurs principaux: | , |
| Format: | Article ou chapitre numérique |
| Sprog: | Français |
| Udgivet: |
2024
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| Fag: | |
| Online adgang: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |
| Summary: | This article explores the mechanisms of trust and mistrust in experts. In Research and Development (R&D) centers, experts are the scientific and technical staff who bring a competitive edge to the organization thanks to their specific skills. While trust is an essential condition for the exercise of the expert role and their recognition by those seeking expertise, it remains largely understudied. The question addressed in this article is: how do expertise seekers express their trust in experts? To answer this question, we conducted a qualitative exploratory study at an R&D center, interviewing 32 experts, 16 managers and 9 members of the executive committee or human resources managers (HRMs). Our results reveal a coexistence of trust and mistrust towards experts, which can be explained by an ambiguous role for managers and contextual factors generating mistrust. Our contributions shed light on the paradoxical expression of trust in experts and lead to managerial implications. |
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