Dédramatiser et restaurer la confiance
In the age of social media and unstable contexts, companies are increasingly exposed to reputation crises, requiring tailored communication strategies. In this context, when a severe crisis arises, the executive director is called upon to speak. This research analyzes five speeches from two executiv...
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| Auteurs principaux: | , , |
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| Format: | Article ou chapitre numérique |
| Sprog: | Français |
| Udgivet: |
2024
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| Fag: | |
| Online adgang: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |
| Summary: | In the age of social media and unstable contexts, companies are increasingly exposed to reputation crises, requiring tailored communication strategies. In this context, when a severe crisis arises, the executive director is called upon to speak. This research analyzes five speeches from two executives facing crises, using a semantic analysis through Tropes. It reveals a two-step discursive structure: de-escalation followed by the restoration of trust. Managerial implications for internal and external crisis management are discussed. |
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