Dédramatiser et restaurer la confiance
In the age of social media and unstable contexts, companies are increasingly exposed to reputation crises, requiring tailored communication strategies. In this context, when a severe crisis arises, the executive director is called upon to speak. This research analyzes five speeches from two executiv...
محفوظ في:
| المؤلفون الرئيسيون: | , , |
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| التنسيق: | Article ou chapitre numérique |
| اللغة: | Français |
| منشور في: |
2024
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| الموضوعات: | |
| الوصول للمادة أونلاين: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |
| الملخص: | In the age of social media and unstable contexts, companies are increasingly exposed to reputation crises, requiring tailored communication strategies. In this context, when a severe crisis arises, the executive director is called upon to speak. This research analyzes five speeches from two executives facing crises, using a semantic analysis through Tropes. It reveals a two-step discursive structure: de-escalation followed by the restoration of trust. Managerial implications for internal and external crisis management are discussed. |
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