Poséidon au pays des organisations
This narrative review of the literature on emotional labor sets up a conversation between diverse theoretical focuses, disciplines, and research works (either well- or little-known) in order to propose a new narrative around this concept. We develop three streams: (1) emotional labor as an invisible...
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| Format: | Article ou chapitre numérique |
| Sprog: | Français |
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2024
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| Online adgang: | Accès Université d'Orléans et IFPM Accès Université d'Orléans et IFPM |
| Summary: | This narrative review of the literature on emotional labor sets up a conversation between diverse theoretical focuses, disciplines, and research works (either well- or little-known) in order to propose a new narrative around this concept. We develop three streams: (1) emotional labor as an invisible but ubiquitous and potentially deleterious activity, (2) the shift toward a plurality of organizational frameworks, and (3) the forgotten dimensions of emotional labor. This leads us to present a synthesis of emotional labor in the form of a square. |
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