Advances in Services Innovations
The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R & D activities in these fields. The book is written for researchers in engineering and management.
Enregistré dans:
| Andre forfattere: | , |
|---|---|
| Format: | Livre numérique |
| Sprog: | Anglais |
| Udgivet: |
Berlin, Heidelberg :
Springer Berlin Heidelberg
2007.
Cham : Springer Nature |
| Online adgang: | Accès sur la plateforme de l'éditeur Accès sur la plateforme Istex Accès Université d'Orléans Accès INSA CVL |
| Kommentar: |
Archives Springer e-books (Licence nationale) Archives Springer e-books (Licence nationale) |
| Autres localisations: | Voir dans le Sudoc |
| Edition sous un autre format: | • Advances in Services Innovations, Texte imprimé, 9783540298588 • Advances in Services Innovations, Texte imprimé, 9783540817512 • Advances in Services Innovations, Texte imprimé, 9783642067549 |
Indholdsfortegnelse:
- Service Engineering
- Service Engineering: State of the Art and Future Trends
- Service Engineering in Action: The Palm/Erlang-A Queue, with Applications to Call Centers
- Architecture for Service Engineering The Design and Development of Industrial Service Work
- An engineering tool for the conceptual design of service systems
- Integrated Development of Software and Service The Challenges of IT-Enabled Service Products
- Service Management
- From Service Management towards Service Competence An Entrepreneurial Approach
- Innovation and Learning in Services - The Involvement of Employees
- Managing Service Networks Success
- Success Factors in New Service Development and Value Creation through Services
- Service Marketing
- Sustainable Advantages in Service Industries How Can Early Entrants Outperform Latecomers in Service Markets?
- Satisfaction Measurement within the Customer Relationship Life Cycle
- Sustainable Service Research
- Strengthening the Services Sector Needs for Action and Research
- Standardisation in the Service Sector for Global Markets
- Research and Development for a Sustainable Services Sector
- Future research topics and calls for action.