Advances in Services Innovations
The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R & D activities in these fields. The book is written for researchers in engineering and management.
Tallennettuna:
| Muut tekijät: | , |
|---|---|
| Aineistotyyppi: | Livre numérique |
| Kieli: | Anglais |
| Julkaistu: |
Berlin, Heidelberg :
Springer Berlin Heidelberg
2007.
Cham : Springer Nature |
| Linkit: | Accès sur la plateforme de l'éditeur Accès sur la plateforme Istex Accès Université d'Orléans Accès INSA CVL |
| Huomautus: |
Archives Springer e-books (Licence nationale) Archives Springer e-books (Licence nationale) |
| Autres localisations: | Voir dans le Sudoc |
| Edition sous un autre format: | • Advances in Services Innovations, Texte imprimé, 9783540298588 • Advances in Services Innovations, Texte imprimé, 9783540817512 • Advances in Services Innovations, Texte imprimé, 9783642067549 |
| LEADER | 03405nam a22003377a 4500 | ||
|---|---|---|---|
| 001 | 939047 | ||
| 008 | 080410s2007 xx ||| |||| 00| 0 eng d | ||
| 009 | PPN123153751 | ||
| 020 | |a 9783540298601 | ||
| 041 | 0 | |a eng | |
| 082 | |a 670 | ||
| 245 | 0 | 0 | |a Advances in Services Innovations |c edited by Dieter Spath, Klaus-Peter Fähnrich. |
| 260 | |a Berlin, Heidelberg : |b Springer Berlin Heidelberg. | ||
| 260 | |a Cham : |b Springer Nature, |c 2007. | ||
| 500 | |a Archives Springer e-books (Licence nationale) | ||
| 500 | |a Archives Springer e-books (Licence nationale) | ||
| 505 | 0 | |a Service Engineering -- Service Engineering: State of the Art and Future Trends -- Service Engineering in Action: The Palm/Erlang-A Queue, with Applications to Call Centers -- Architecture for Service Engineering The Design and Development of Industrial Service Work -- An engineering tool for the conceptual design of service systems -- Integrated Development of Software and Service The Challenges of IT-Enabled Service Products -- Service Management -- From Service Management towards Service Competence An Entrepreneurial Approach -- Innovation and Learning in Services - The Involvement of Employees -- Managing Service Networks Success -- Success Factors in New Service Development and Value Creation through Services -- Service Marketing -- Sustainable Advantages in Service Industries How Can Early Entrants Outperform Latecomers in Service Markets? -- Satisfaction Measurement within the Customer Relationship Life Cycle -- Sustainable Service Research -- Strengthening the Services Sector Needs for Action and Research -- Standardisation in the Service Sector for Global Markets -- Research and Development for a Sustainable Services Sector -- Future research topics and calls for action. | |
| 506 | |a Accès en ligne pour les établissements français bénéficiaires des licences nationales | ||
| 506 | |a Accès soumis à abonnement pour tout autre établissement | ||
| 506 | |a Conditions particulières de réutilisation pour les bénéficiaires des licences nationales. chttps://www.licencesnationales.fr/springer-nature-ebooks-contrat-licence-ln-2017 | ||
| 520 | |a The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R & D activities in these fields. The book is written for researchers in engineering and management. | ||
| 700 | 1 | |a Spath, Dieter. |4 pbd | |
| 700 | 1 | |a Fähnrich, Klaus-Peter. |4 pbd | |
| 776 | 0 | |t Advances in Services Innovations |b Texte imprimé |z 9783540298588 | |
| 776 | 0 | |t Advances in Services Innovations |b Texte imprimé |z 9783540817512 | |
| 776 | 0 | |t Advances in Services Innovations |b Texte imprimé |z 9783642067549 | |
| 856 | 4 | |q PDF |u https://doi.org/10.1007/978-3-540-29860-1 |z Accès sur la plateforme de l'éditeur | |
| 856 | 4 | |u https://revue-sommaire.istex.fr/ark:/67375/8Q1-2T80P6HJ-J |z Accès sur la plateforme Istex | |
| 856 | 4 | |5 452349901:74788661X |u https://ezproxy.univ-orleans.fr/login?url=https://doi.org/10.1007/978-3-540-29860-1 |z Accès Université d'Orléans | |
| 856 | 4 | |5 180339901:750899476 |u https://ezproxy.insa-cvl.fr/login?qurl=https://doi.org/10.1007/978-3-540-29860-1 |z Accès INSA CVL | |
| 997 | |0 939047 |1 Livre numérique |a Ressource numérique |b INSA |b ENSA |c 0/Bibliothèque numérique/ |c 1/Bibliothèque numérique/Autre ressource numérique/ | ||