A Practical Guide to Service Management : Insights from industry experts for uncovering, implementing, and improving service management practices
Enregistré dans:
| Auteurs principaux: | , |
|---|---|
| Autres auteurs: | |
| Format: | Livre numérique |
| Langue: | Anglais |
| Publié: |
Birmingham :
Packt Publishing
2023.
Paris : Cyberlibris |
| Accès en ligne: | Accès Université d'Orléans et IFPM |
| Note: |
Couverture. https://static2.cyberlibris.com/books_upload/136pix/9781804614242.jpg Cyberlibris (ScholarVox) corpus Informatique |
| Autres localisations: | Voir dans le Sudoc |
| Edition sous un autre format: | • A Practical Guide to Service Management, Insights from industry experts for uncovering, implementing, and improving service management practices, Keith D. Sutherland, Lawrence J. "Butch" Sheets, [Foreword by Lisa Schwartz], Birmingham, Packt Publishing, 2023, 1 vol. (350 p.), 978-18-0461-250-7 |
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|---|---|---|---|
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| 008 | 231212s2023 xxg ||| |||| 00| 0 eng d | ||
| 009 | PPN273796828 | ||
| 020 | |a 9781804614242 | ||
| 041 | 0 | |a eng | |
| 100 | 1 | |a Sutherland, Keith D. | |
| 245 | 1 | 0 | |a A Practical Guide to Service Management : |b Insights from industry experts for uncovering, implementing, and improving service management practices |c Keith D. Sutherland, Lawrence J. "Butch" Sheets ; [Foreword by Lisa Schwartz]. |
| 260 | |a Birmingham : |b Packt Publishing. | ||
| 260 | |a Paris : |b Cyberlibris, |c 2023. | ||
| 500 | |a Couverture. https://static2.cyberlibris.com/books_upload/136pix/9781804614242.jpg | ||
| 500 | |a Cyberlibris (ScholarVox) corpus Informatique | ||
| 506 | |a L'accès en ligne est réservé aux établissements ou bibliothèques ayant souscrit l'abonnement. Cyberlibris | ||
| 700 | 1 | |a Sheets, Lawrence J. |4 aut | |
| 700 | 1 | |a Schwartz, Lisa. |4 aui | |
| 776 | 0 | |t A Practical Guide to Service Management |o Insights from industry experts for uncovering, implementing, and improving service management practices |f Keith D. Sutherland, Lawrence J. "Butch" Sheets |g [Foreword by Lisa Schwartz] |c Birmingham |n Packt Publishing |d 2023 |p 1 vol. (350 p.) |z 978-18-0461-250-7 | |
| 856 | 4 | |5 452349901:845627597 |u https://ezproxy.univ-orleans.fr/login?url=https://univ.scholarvox.com/book/88947470 |z Accès Université d'Orléans et IFPM | |
| 997 | |0 1286021 |1 Livre numérique |a Ressource numérique |b INSA |b ENSA |c 0/Bibliothèque numérique/ |c 1/Bibliothèque numérique/ScholarVox (ebooks)/ | ||