Sutherland, K. D., Sheets, L. J., & Schwartz, L. (2023). A Practical Guide to Service Management: Insights from industry experts for uncovering, implementing, and improving service management practices. Packt Publishing.
Style de citation Chicago (17e éd.)Sutherland, Keith D., Lawrence J. Sheets, et Lisa Schwartz. A Practical Guide to Service Management: Insights from Industry Experts for Uncovering, Implementing, and Improving Service Management Practices. Birmingham: Packt Publishing, 2023.
Style de citation MLA (8e éd.)Sutherland, Keith D., et al. A Practical Guide to Service Management: Insights from Industry Experts for Uncovering, Implementing, and Improving Service Management Practices. Packt Publishing, 2023.
Attention : ces citations peuvent ne pas être correctes à 100%.